Terms and Conditions

Pricing

All items are fully priced, and INCLUDE VAT and FREE DELIVERY to mainland UK.

Orders

Please ensure all measurements for Pre-Made, Pre-Cut and Retractable options are accurate as Window Screens UK cannot be held responsible for screens that do not fit due to incorrect measurements.

We typically ship orders within 3 working days for payment by Debit or Credit Card, or 5 working days for cheques, subject to cheque clearance.

Orders are generally despatched by courier and delivered next day to all UK mainland locations.

Please note online orders can only be shipped to UK addresses.

We only ship what you order. We do not substitute other merchandise. We do continuously improve our products and may make occasional changes without notice.

Delivery to the remainder of the UK

We can deliver to the remainder of the UK for an additional charge. Please contact us for a price. We will always aim to find the most cost effective method of shipment for your specific order.

Returns

We want you to be happy with your purchase.

We are pleased that requests to return goods have been extremely low over many years of business, however we recognise there will be some occasions when a consumer may wish to return goods.

Consumers may cancel their order up to seven working days after receipt of the merchandise, but must notify us in writing within this time frame of their wish to return the goods.

Returned goods must be in pristine condition. If goods are not in a pristine condition, Window Screens UK reserve the right to offer a discretionary partial credit or to refuse the return.

Cancelled orders must be returned at the customer's expense. You are strongly urged to insure your return with the carrier as any damage in transit may result in either a partial credit being offered or refusal of the return. You will be notified of any damage, be it from transit or otherwise caused.

Undamaged, unused merchandise returned in accordance with the above will receive a full and prompt refund of money paid.

If your order is received damaged please indicate this when you sign for the goods, retain the packaging for inspection and notify us accordingly within 24 hours.

Please note that bespoke goods, customised at the consumer's request to specific sizes, cannot be cancelled, except at the discretion of Window Screens UK.

Guarantees

Where guarantees are extended on our website or in the catalogue, they relate to the metal parts themselves. The guarantee does not cover paint, abuse or damage.

Privacy

We do not reveal or otherwise share your name, telephone number, address or email address with other parties unless required for the delivery of your order . We do not retain your credit or Debit Card details within our records or systems.